Welcome to Garden Plants Sales’ FAQ section! We’re here to help you with any questions about our plants, delivery, payments, and more. Our friendly team is passionate about helping your garden thrive, just like we are.
About Our Products
What types of plants do you specialise in?
We offer a wide variety of quality plants including bedding plants, decorative shrubs, flowering shrubs, fruit bushes, fruit trees, garden bulbs, and essential gardening supplies. Our seasonal collections feature spring and summer flowering bulbs, perfect for adding colour to your garden year-round.
Are your plants suitable for beginners?
Absolutely! We cater to gardeners of all experience levels. Each order comes with detailed planting instructions tailored to your climate zone. Our “Gardening Essentials” and “Planting Essentials” ranges are particularly beginner-friendly.
How are your plants packaged for shipping?
We take great care in packaging: bedding plants and flowers ship in specially designed containers, fruit trees and shrubs have their roots carefully wrapped, and bulbs are packed with appropriate insulation. All shipments include temperature control measures to ensure your plants arrive in perfect condition.
Ordering & Account Questions
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient payments.
Can I change or cancel my order after placing it?
Orders are processed quickly to ensure fresh delivery, but if you contact us at [email protected] within 2 hours of ordering, we may be able to make changes. After this window, your plants will already be in preparation for shipping.
Do you offer gift wrapping or messaging?
While we don’t offer traditional gift wrapping (to ensure plant health), we can include a personalised message with your order. Just add your request in the “Order Notes” section at checkout.
Delivery Information
Where do you deliver?
We ship globally from our base in Portsmouth, excluding Asia and some remote areas. All international shipments include necessary phytosanitary certificates.
What are my shipping options?
We offer two convenient options:
🚚 Standard Shipping (£12.95): Faster delivery via DHL/FedEx (10-15 days after dispatch)
🌱 Free Shipping: For orders over £50 via EMS (15-25 days after dispatch)
All orders are processed within 1-2 business days.
🚚 Standard Shipping (£12.95): Faster delivery via DHL/FedEx (10-15 days after dispatch)
🌱 Free Shipping: For orders over £50 via EMS (15-25 days after dispatch)
All orders are processed within 1-2 business days.
How do you handle seasonal plants like bulbs?
We carefully time shipments of spring and summer flowering bulbs according to your planting zone for optimal results. Seasonal planting guides are included with your order to help you plant at the perfect time.
Returns & Plant Care
What is your returns policy?
We accept returns within 15 days of delivery. Plants must be in their original condition with packaging. Please contact us at [email protected] to initiate a return.
What should I do when my plants arrive?
We recommend:
– Unpack immediately
– Water potted plants if soil is dry
– Plant bare-root specimens within 48 hours
– Store bulbs in a cool, dry place until planting
Detailed instructions are included with every order.
– Unpack immediately
– Water potted plants if soil is dry
– Plant bare-root specimens within 48 hours
– Store bulbs in a cool, dry place until planting
Detailed instructions are included with every order.
My plant isn’t thriving – what should I do?
We’re here to help! Email us at [email protected] with photos and details about your plant’s condition and care routine. Our gardening experts will provide personalised advice to help your plant recover.
Can’t find the answer you need? Our friendly customer service team is always happy to help at [email protected]. Happy gardening from all of us at Garden Plants Sales!